Primrose Lodge feels like a “home”, a good atmosphere and visitors are warmly welcomed. The staff are always helpful and friendly and have excellent relationships with the residents. Regarding the facilities: the rooms, lounge, dining room are homely environments. The meals have choices, much of the food is homemade and very tasty. There is a varied and interesting activity programme and trips out. My father has benefitted greatly during the time he has been at Primrose.
Since my mother arrived , the change in her has been incredible. To see her smile, sing and talk again – i know she is happy and cared for. I could not ask for more. An excellent manager with wonderful staff. Special tanks for making Mums 95th birthday so enjoyable.
I am always kept informed by the staff of any changes or decisions to be made.
High quality of genuine caring attention of all caring staff and other staff. Extensive improvements made to the home. The premises is always welcoming and bright to visit. Regular personal care, hair and nails. My friend is bed ridden, but mobile residents have regular events to enjoy. Visitors are always made welcome.
I and both of my sisters have worked in nursing within BMR hospitals within cancer care and orthopedics, therefore I feel quite qualified to comment. I can really never find things to complain about, never any aroma, always friendly. Mum would be quite able to judge if things were not to her liking. Well done Primrose Lodge, manager and staff.
Debbie I wanted to say a big thank you to all of the staff for helping to make Alice’s 100th birthday such a happy occasion.
Dear Debbie, just a note of appreciation to you and all of your staff for the extra celebrations you organise for the residents and their families throughout the year. It is much appreciated by those who live there and their families, although probably not always voiced. You and your team are a happy band of carers and that is what makes Primrose Lodge a successful and comfortable home for the their [residents] twilight years, and it gives families peace of mind. Keep up the good work.
Pearl and Co
I just wanted to say a big thank you for how caring you were with my grandma over the years. In recent times it could be upsetting when she did not recognise me or stay awake but I always left heartened that she was cared for so very well by her second family. Thank you
To Debbie, all the girls, Tony, Steve and John. I just want to say a massive thank you for everything you have done for mum over the last two years and particularly these last few weeks as mum became progressively more ill. The care and attention you gave her those last few days were very comforting for me and you made my time of just sitting with mum more bearable. Once again, many thanks.
Many thanks for your attention to Mum and a willingness to talk to the family if we have any queries. Mum is well cared for which makes life easier for us – if we have anxieties we know we can speak to the staff.
I would like to say a big thank you to all staff here at Primrose Lodge for all the love and care I have received while I have been here. The food was very good. I would recommend this care home to anyone. Thanks.
I am so very happy at Primrose Lodge Southbourne. The staff are wonderful and I really enjoy all my meals.
I would like to thank everyone at Primrose Lodge for the care taken of mum during her stay with you. Within a couple of weeks, she was transformed into her old self and for the first time for a long time I had the pleasure of seeing her laugh, she was so relaxed and content. She always had a good word for the staff who looked after her, how caring they were and how she could not wish for better.
Primrose Lodge Southbourne is a wonderful care home with a great community atmosphere. There is a great cross section of staff, male and female and mature and younger. There are always events and activities planned and yet at no time are the resident's obligated if they don't wish.The house is situated in beautiful well maintained grounds and there are communal pets and a fish tank, all things that I know the resident's take great pleasure from.
Nephew of Resident
The experience is extremely good. I am very pleased with the food and cleanliness and I am also very happy with the staff.
I have only not long got here, but so far I'm very happy with my stay at Primrose Lodge. I feel very well looked after. I really enjoy the food I am given here and I feel I get loads of choices.
Husband has been here four months - Settled in really well. Care is excellent - quick to contact professional medics when required and very attentive. Food is good - a very warm, comfortable home.
Wife of Resident
My dad has been here for a few weeks. Lovely friendly staff, nothing is too much trouble. Every day when we visit my dad, he's always smiling and having tea and cake and trying to laugh and has settled in very well. Any questions we ask are always answered.
Daughter of Resident
A very pleasant environment and the care is very good - staff are always pleased to help.
Son of Resident
My friend has settled well at Primrose Lodge due to the caring family atmosphere. The staff are lovely and always welcome us warmly. The activities organiser does a very good job by arranging a number of fun outings and activities. The pretty garden, where residents can sit out, is a real bonus. Our friend has a number of medical problems and we are kept informed and involved in GP/hospital appointments. The standard of care is very good. Well done to all at Primrose Lodge.
Friend of Resident
I cannot rate Primrose Lodge highly enough. My Father has been a resident since September 2014. He went in for a fortnight respite care whilst some work was being carried out on his bungalow and when the fortnight was up he asked if he could stay. The residents rooms are really nice, spacious and nicely furnished. The staff are amazing. So kind and caring. There is a very homely feel to Primrose Lodge. Staff are really welcoming to visitors/relations and are always available to talk anything over. The food is very good.
I have been lucky enough to have tasted the home made cakes. No wonder my Dad has put on weight! He had an awful experience spending 4 weeks in hospital and it was touching how upset the staff at Primrose Lodge were, when he returned to them in a very poor state. I feel they treat the residents very much as individuals. They remind Dad when snooker or cricket is on television. Again I would be happy to recommend the home to anyone.
Daughter of Resident
My brother is very happy at the home hes been there 5 yrs this year have no complaints whatsoever and would recommend this home to anyone. It is a home from home environment and all the residents seem happy.
Sister of Resident
I am happy at this home. It feels like home to me and the staff are great.
The resident feels that the care home is very good, she always enjoys going out on trips with the home!
The staff at Primrose Lodge Southbourne are very good. Anything you need you get. The food is brilliant here and I'm very comfortable. I also like my independence and being able to have a shower whenever I need it.
The home and staff are excellent and I'm very happy here.
The home is excellent and I'd recommend it to everybody.
The home is very good. All the staff are very friendly and the food is brilliant.
All the staff are excellent here and very kind and the food is very good.