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Our Response to COVID-19

29th April 2020
Our Response to COVID-19

The current situation we find ourselves in is unprecedented, and everyone has needed to make significant changes to their daily lives. Across UK care homes, more strict measures have been put in place to prevent the spread of the virus and protect the elderly who are most at risk.

At Primrose Lodge Southbourne, you can rest assured that our care home is following all government guidelines in order to protect your loved ones and provide the same high level of care you have come to expect from us. If you have any questions regarding our care and response to COVID-19, please feel free to contact our team on 01202 429514.

Reduced visiting hours

In order to protect staff, residents and their families, we made the decision to stop all face to face visitations. Whilst this this has been difficult and a change to our usual open-door policy, this was the only way that we could both remain compliant with government regulation and ensure the wellbeing of everyone.

However, we still actively encourage regular communication, whether that is via a daily phone or Skype call (or a chat through the window) so our residents can stay connected with loved ones even during this difficult time. We are taking the time to keep families informed, so they are aware of any updates in either our procedures or the welfare of their loved one.

Keeping both minds and bodies active

During lockdown more than ever it’s important to ensure that residents (and staff!) keeps their minds and bodies active. As always, we are arranging daily fun activities for residents to partake in, ranging from sing and dance-alongs to arts and crafts. Our patio has also been enjoying a lot of use thanks to the lovely weather we’ve been having! Check out our Facebook page to see what we've been up to during lockdown.


As one of the most respected residential care homes in Bournemouth, Primrose Lodge Southbourne and its experienced team are taking all necessary steps to help ensure all our residents and staff remain healthy and happy at all times. To find out more, please don’t hesitate to contact us today on 01202 429514