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FAQs

Set in the beautiful seaside setting of Bournemouth in Dorset, Primrose Lodge Southbourne offers a wide variety of different care services to help residents maintain their independence whilst enjoying a healthy and active lifestyle. As a residential care home that specialises in high quality care for the elderly, our team of experienced staff deliver personalised care plans to each individual resident.

Here is a selection of frequently asked questions about the home:


Primrose Lodge CareI’ve read your brochure and seen your website, how do I arrange a visit?

Give us a call or send us an e-mail to arrange an appointment to discuss your situation and to take a tour of the Home. Although we are happy for people to call unannounced, making an appointment allows us to spend more time with you, answer your questions in more detail and help you make an informed choice about whether Primrose Lodge Southbourne is the right place for you.


Primrose Lodge CareWhat sort of care do you offer? 

Primarily, we are a care home for older people which means that we provide personal care.


Primrose Lodge CareDo you provide respite care? 

Yes, respite and day care is something that we offer to support people who wish to remain in their own home. This helps to give a family member or carer a break from caring responsibilities and can help with a breakdown in care or allow for a holiday.  Where a room is available, we are happy to accommodate your request, however, we are unable to cater for advanced bookings as we do not hold a room specifically for respite care.


Primrose Lodge CareWill I have a choice of meals?

We recognise that food is a big part of what keeps us happy and healthy so we try to provide an enjoyable, varied and nutritious menu.


Primrose Lodge CareI have a special diet, can this be catered for?

Yes, our fully trained chefs are able to meet the requirements of all special dietary needs.


Primrose Lodge CareWhat sort of social activities do you provide? 

Our activities are as varied as our residents! Residents are very much a part of the decision making around what activities are offered and our team liaise with residents, staff and family members to arrange events throughout the year. These range from outings and music to exercise and crafts. We encourage hobbies that residents have before coming Primrose Lodge Southbourne to be maintained.   


Primrose Lodge CareCan my mother bring in her own furniture and bits and pieces, and can she put pictures on the wall?

Yes, we encourage residents to make their room their own, after all, your bedroom door is your front door.


Primrose Lodge CareIf my care needs increase will I have to leave Primrose Lodge Southbourne?

We aim to provide a home for life, so that residents and families can work with staff that know them well to meet their end of life wishes when that time comes.


Primrose Lodge CareAre there any restrictions on visiting times?

Friends and family are welcome to visit at any time which promotes our ‘home from home’ ethos. This enables our residents to entertain exactly as they would at home.


Primrose Lodge CareCan I access the Internet?

Yes, we have a computer available for residents who can also have their own email accounts set up and use Skype to stay connected with friends and relatives.  


Primrose Lodge CareWhat do I do about personal money?

There is a safe available for small personal belongings, such as money.


Primrose Lodge CareIs the home able to cater for my religious needs?

Yes, we respect all cultures and religions so individual requirements can be catered for.


Primrose Lodge CareCan I have my hair set every week?

Yes, a hairdresser is available every week at a small cost to the resident.


Primrose Lodge CareCan I have a telephone in my room?

Yes, this is usually discussed on admission. All bills are sent directly to the resident or family as agreed.


Primrose Lodge CareCan I get up and go to bed when I want?

Absolutely, residents are free to get up and go to bed whenever they normally would in their own home.